Consultant Tip - Customer Service

It might sound obvious....

 

Talkin Scents 101

 

 

 

Although this may sound obvious to some, I know there are people who do not understand the importance of good customer service. As an Independent Scentsy Consultant, your customer choose you as their representative. They have the choice between many others, but they choose to use your services.... Why? ..... Have you ever asked yourself why your customers return to you? or perhaps, why they don't?

 

Providing excellent customer service is key in any business, but is most important when it comes to direct sales. The products we provide with #scentsyfragrance aren't hard to come by. There is always someone in your area that is more than willing to provide good quality customer service if you choose not to.

 

You want your Scentsy business to be an experience for your customer. Your customers are going to keep coming back to you due to the great experience they have had with you.

 

Don't get me wrong, this doesn't mean you have to go over and above and constantly be at your customers becking call, however, you do want to do those little things that lets your customers know that you appreciate their business. This could be something as simple as having a file somewhere that has information about your customer... for example, the warmers they have purchased in the past, or their favourite fragrances. Keep tabs especially on favourite fragrances, so that when the next catalogue season begins, if that scent is going to be discontinued you can let that customer know first hand.... call them up and say "hey, I know you love this fragrance, I just wanted to let you know that as of September it will no longer be available!"

 

It can also be as simple as sending them a hand written thank you letter after an order or a party. I try to be aware of my customers special days as well, for example their birthdays, anniversaries or their kids birthdays if you can. Give them a call, or send them a card for these occasions to let them know that they're on your mind!

 

The worst experience a customer can have is one where you don't remember who they are. They will feel as though you're too busy to remember detailed conversations that perhaps they remember clearly and found important. I always try to take notes on important things I have talked to people about... I keep track of these things in my notes, or in my contact files... so when they do call me up, i can easily check out their info and know where we met, what we talked about, and the information they may need.

 

Good quality customer service does not have to be difficult.... It is more getting to know your customers on a more personal level, and understanding their wants and needs when it comes to your business and the products you provide.

 

This is my tip for the day, and I hope this makes you think about the experiences you provide for your customers! I hope they all enjoy the #scentsy experience they have had with you thus far!

 

All my love,
Brittany Gerrity